Customer Experience Consultants

About Ingram Micro:

Ingram Micro is the world´s number one technology distributor. A modern, business enabling, and value-add focused technology distributor that is at the center of the technology industry. Our vision is to change the world around us through the distribution of technology. To achieve this, we make opportunities come alive for people and businesses every single day by realizing the promise of technology. Ingram Micro Nordic organization contains of six offices in four countries, 350 employees and an annual revenue exceeding $1.3B.

More about Ingram Micro: https://se.ingrammicro.eu/

About the Job:

• Communicate with resellers (daily and participate in meetings)
• Provide information on products/solutions to customers
• Promote products/services/solutions based on customer needs
• Focus on acquiring new customers, retaining, and developing the existing customer base
• Offer/Quote Products/Solutions/Services/Project leading
• Order Entry & Order Management
• Review orders, track delivery status, and keep customers informed
• Request approval and cooperate with Credit/Legal departments to handle orders if needed

Goals in This Role:

• Be the primary contact for the customer
• Identify and address opportunities for cross-selling to customers or new partners
• Generate new partners and leads
• Grow sales/revenue and profit for appointed customers/vendors

Needs:

• Ability to review and analyze results
• Understand and interpret statistics for appointed customers/vendors
• Identify when partners develop negatively and understand corrective actions
• Regularly review customer satisfaction
• Notify about outbound activities (calls, emails, campaigns, etc.)

Skill Set:

• General technical and product knowledge
• Inside sales expected to provide general recommendations and use assigned tools as a knowledge base
• Excellent communication skills (Swedish and English)
• Customer service skills, including active listening, responsiveness to customer needs, empathy, patience, and administrative skills
• Maintain great relationships with partners over time (long-term) due to the nature of the wholesale business

How to Apply:

In this recruitment process, Ingram Micro collaborates with Nova Work. If you have any questions, please contact info@novawork.se. We apply ongoing selection in this process and therefore welcome your application as soon as possible.